VapeTM, we know that sometimes things don't work out as expected when shopping online. That's why we offer a 30-day return policy to ensure that your shopping experience with us is as worry-free and straightforward as possible. Whether it’s a change of mind or an issue with the product itself, we want to make sure you're completely satisfied with your purchase. Our policy is designed to make returns easy and seamless, so you can shop with confidence.

 

 

What is Covered Under Our 30-Day Return Policy?

Our return policy covers all items purchased through VapeTM. This means that if you are not happy with your order for any reason, you have the right to return it within 30 days of receiving it. The process is quick, hassle-free, and ensures that you can make your return in a stress-free manner.

To make sure your item qualifies for a return, it must meet a few basic conditions. These include:

• Original Condition: Your product must be in the same condition as when it was received. This includes no signs of use or wear, no damage, and all original packaging and tags should be intact.

• Unopened and Unused: If you’ve purchased a product like an accessory or device that has been opened or used, we may not be able to accept the return unless it’s defective.

• Receipt/Proof of Purchase: You’ll need to provide a receipt or proof of purchase when initiating a return to verify your purchase date.

How to Start Your Return

Returning your item is simple and can be done in just a few easy steps:

1. Contact Us: The first step is to reach out to our customer service team. Simply send an email to info@vapetm.com within 30 days of receiving your item. Please include your order number, the product(s) you're returning, and a brief reason for the return request. If you are returning an item because it is defective, damaged, or incorrect, please provide specific details so we can expedite the process.

2. Return Authorization: Once we receive your request, we will review the details and send you a return authorization. This will include instructions for how to ship the item back to us. Be sure to follow these instructions carefully to ensure that your return is processed smoothly.

3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a tracked shipping method so that you can confirm that your return has been safely delivered back to us. Please ensure that the item is properly packed to avoid damage during transit.

4. Refund Processing: After we receive the returned item and confirm that it meets the eligibility criteria, we will process your refund. The refund will include the full purchase price of the product, excluding the original shipping cost. Refunds are typically issued to the original payment method within 7-10 business days.

Damages, Defects, and Incorrect Items

We understand how disappointing it can be to receive a product that is damaged or defective. Please inspect your order immediately upon receipt. If your item is defective, damaged, or if you received the wrong product, don't worry! You can contact our support team right away, and we will do everything in our power to resolve the issue.

• Defective Products: If your product is faulty or has a defect, we will do our best to offer a resolution, such as providing replacement parts or offering a full replacement.

• Damaged During Shipping: Sometimes items can get damaged during transit. If this happens, let us know as soon as possible, and we will guide you through the process of returning the damaged product and issuing a refund or replacement.

• Incorrect Item Received: If you received an item that was not what you ordered, please contact us immediately. We will arrange for the correct item to be shipped to you and for the return of the incorrect product.

European Union 14-Day Cooling-Off Period: Your Right to Return

If you are located in the European Union, you have additional protection under the 14-day cooling-off period. This allows you to cancel or return your order for any reason, even if you simply change your mind. Under EU law, this period starts from the day you receive your goods and gives you the right to cancel the contract without needing to provide a reason. You can return the product for any reason and receive a full refund.

To make a return under the EU cooling-off period, please ensure that the following conditions are met:

• The product must be in unused, original condition (unworn, unused, with tags and packaging intact).

• You must provide proof of purchase (receipt or order confirmation).

• You should return the item to us within 14 days from the date of receiving the product.

Once we receive the returned item and confirm that it is in the required condition, we will process your refund in compliance with EU consumer laws. The refund will be issued to the original payment method, and you will be reimbursed for the full purchase price of the product.

Exceptions to the Cooling-Off Period

While the 14-day cooling-off period allows for the return of most products, there are certain exceptions. These include:

• Products that are sealed and opened (such as hygiene products, cosmetics, or personalized items).

• Products that are perishable (such as food items).

• Products that have been damaged or used beyond normal handling.

If you are unsure whether your item qualifies for a return under the cooling-off period, feel free to reach out to our customer service team for clarification.

Customer Service and Support: We're Here to Help

At VapeTM, we believe in providing the highest level of customer service. If you have any questions about your return, need assistance with the return process, or have concerns about a damaged or defective product, our team is always ready to assist.

• Contact Us: If you need help or have any inquiries, feel free to email us at info@vapetm.com. We aim to respond to all customer queries within 24 hours.

• Live Chat Support: For quicker responses, we also offer live chat support on our website. You can connect with one of our representatives who will guide you through the return process or address any issues.

We understand that returning products can sometimes feel inconvenient, but we strive to make the process as smooth as possible for you. Our team is dedicated to ensuring that you have a positive shopping experience and are fully satisfied with your purchases.