Effortless 30-Day Returns at VapeTM
Easy and Hassle-Free 

At VapeTM, we prioritize customer satisfaction and want your online shopping experience to be as seamless and worry-free as possible. That’s why we offer a 30-day return policy on all purchases, including our digital vending machines and accessories. Whether you change your mind or encounter an issue with the product, we’ve got you covered.

Our hassle-free return process is simple, fast, and transparent. We want you to feel confident when purchasing VapeTM’s top-quality vending equipment and accessories.

We know that sometimes things don't work out as expected when shopping online. That’s why we’ve designed our policy to make returns easy and seamless, so you can shop with confidence.

What is Covered Under Our 30-Day Return Policy?

Our return policy covers all items purchased through VapeTM. If you're not satisfied with your order for any reason, you have the right to return it within 30 days of receiving it. The process is quick, hassle-free, and stress-free.

To qualify for a return, items must meet the following conditions:

• Original Condition: The product must be in the same condition as when received. No signs of use, damage, or wear. All original packaging and tags must be intact.
• Unopened and Unused: Opened or used items (like devices or accessories) may not qualify for return unless defective.
• Proof of Purchase: A receipt or proof of purchase is required to validate your return request.

How to Start Your Return

Returning an item is easy. Just follow these steps:

1. Contact Us
   Email us at returns@vapetm.com within 30 days of receiving your item. Include your order number, the product(s) you're returning, and the reason for your return. If the product is defective, damaged, or incorrect, please include details so we can expedite your case.
2. Return Authorization
   Once your request is reviewed, we’ll issue a return authorization with instructions on how to send the item back. Follow the instructions closely for a smooth process.
3. Return Shipping
   Customers are responsible for return shipping costs. We recommend using a tracked method to ensure your item arrives safely. Proper packaging is essential to prevent damage in transit.
4. Refund Processing
   Once the return is received and approved, we’ll issue a refund for the product (excluding original shipping fees) to your original payment method. Please allow 7–10 business days for processing.

Damages, Defects, and Incorrect Items

We understand how frustrating it is to receive a product that’s damaged, defective, or incorrect.

• Defective Products: We will offer replacement parts or a full replacement as needed.
• Damaged in Transit: Let us know right away. We’ll help return the damaged item and issue a refund or replacement.
• Incorrect Items: If you received the wrong product, we’ll ship the correct one and arrange the return of the incorrect item.

Customer Service and Support: We’re Here to Help

At VapeTM, we’re committed to exceptional customer service. 

• Email Us: For return assistance or questions, reach us at info@vapetm.com. We respond within 24 hours.
• Live Chat: Visit our website to speak with a support rep via live chat for quicker help.

We know returns can be inconvenient — but we’re here to make it as smooth and stress-free as possible.

🔧 Need help now?  Contact VapeTM Today