VapeTM Customer Policies: Shipping, Warranty, Return
Customer Policies for VapeTM Vending Machines: Hassle-Free Returns, Shipping, and Warranty
Easy & Hassle-Free Returns at VapeTM
At VapeTM, we prioritize customer satisfaction and want your online shopping experience to be as seamless and worry-free as possible. That’s why we offer a 30-day return policy on all purchases, including our premium vending machines and accessories. Whether you change your mind or encounter an issue with the product, we’ve got you covered.
Our hassle-free return process is simple, fast, and transparent. We ensure you feel confident when purchasing VapeTM’s top-quality vending equipment and accessories.
One-Year Warranty on VapeTM Vending Machines
Each VapeTM machine comes with a 1-year limited warranty from the date of purchase, covering the following:
- Internal components such as motors, sensors, wiring, and control boards
- Operating software and system functionality
- Credit card reader and communication hardware
What’s Not Covered:
- Vandalism, theft, arson, or other forms of malicious damage
- Cosmetic damage or physical abuse
- Damage caused by fire, water, or natural disasters
- Repairs performed by unauthorized technicians
We provide free parts, remote troubleshooting, and shipping for all warranty repairs. Onsite labor is not included.
VapeTM 30-Day Satisfaction Guarantee
What’s Covered Under VapeTM’s 30-Day Return Policy
- Unused equipment in its original condition
- Unopened and unused accessories or parts
- Proof of purchase required (e.g., receipt or order number)
Machines must be palletized for return shipping, which must be done via a freight carrier at your expense. We recommend using tracked freight for security.
How to Initiate Your Return:
- Email us at info@vapetm.com within 30 days of receiving your item.
- Include your order number, the item(s) to be returned, and the reason for the return.
- We will review your request and send you return authorization and detailed instructions.
Return Shipping Details:
You are responsible for the return shipping cost. Please ensure the items are packaged securely to prevent damage during transit.
Refund Processing:
- Refunds are processed within 7–10 business days after inspection.
- Refunds exclude original shipping charges.
- Refunds will be credited to the original payment method.
Return Address:
VapeTM
3901 Superior Ave
Cleveland, OH 44114
Fast Shipping & Delivery of VapeTM Vending Machines
All orders for VapeTM vending machines are shipped from our warehouse in Cleveland, OH within 1–4 business days of purchase. We strive to deliver your machines as quickly as possible, ensuring minimal downtime for your business operations.
Once your order is shipped, you will receive a confirmation email containing:
- Tracking information and delivery updates
- Onboarding instructions for your VapeTM machine
- Admin login credentials for easy management
- Instructions on how to link your bank account to the Nayax card reader
Transit Time: Typically 4–10 business days, depending on the delivery location.
Expected Total Delivery Time: Approximately 2–3 weeks from the purchase date.
Freight Options & Delivery Methods
To provide the best shipping rates, VapeTM partners with a Less Than Truckload (LTL) freight broker. Our machines are securely sealed and palletized for safe delivery. You can choose the most suitable delivery option at checkout:
| Delivery Option | Description | Best For |
|---|---|---|
| Curbside Delivery (Liftgate) | Machine lowered to curbside with a liftgate. | If you don’t have unloading equipment or a dock. |
| Threshold Delivery | Machine delivered just inside the main entrance. | Ideal if you need the machine inside but don’t require setup. |
| Threshold (No Signature) | Unattended delivery inside. | For simple after-hours deliveries. |
| Back of Truck (No Liftgate) | Machine dropped at the back of the truck; you unload. | Best if you have unloading equipment like a forklift. |
Important Note: If you choose additional delivery services not selected at checkout, you will be charged separately for these services.
Handling Damage During Transit
If your VapeTM vending machine arrives damaged, please contact us at support@vapetm.com within 48 hours of receiving the shipment and include the following information:
- Your name and order number
- Photos of the damaged product and packaging
- A note indicating if damage was marked on the carrier’s paperwork
We will resolve the issue by:
- Offering a partial discount if the damage is minor
- Sending replacement parts
- Providing a full replacement if the machine is unusable
Frequently Asked Questions (FAQs)
Q: Do I need a loading dock for delivery?
A: No, you don’t. Simply choose Liftgate Delivery at checkout for curbside delivery.
Q: Can I return a machine after opening?
A: Yes, as long as the machine is unused and in its original condition. It must be palletized and shipped back via freight.
Q: What if my machine arrives damaged?
A: Contact us within 48 hours with photos of the damage. We’ll issue a discount, send replacement parts, or provide a full replacement if needed.
Q: How long does it take to process refunds?
A: Refunds are typically processed within 7–10 business days after we inspect the return.
Q: How can I get help if I need assistance?
A: Email info@vapetm.com or use our live chat feature on the website for quick support.