Shipping: Everything you need to know
VapeTM uses an LTL (less than truckload) delivery broker to try to find you the best rates. All of our machines are shipped in sealed and protected freight pallets. Because we use this broker, many different options are presented to you at checkout and can be chosen based on your needs/capabilities.
Please note that if you require additional services at the time of delivery that were not selected at time of checkout (such as Liftgate) you will be billed for these additional charges.
Shipping Customizations Explained
1. Curbside Delivery (With Liftgate)
- What it means: Your shipment is delivered to the curbside of your location, and a liftgate is used to lower heavy items from the truck to the ground.
- When to choose: Ideal for heavy or bulky items when you need help unloading them to the ground.
2. Threshold Delivery
- What it means: Items are delivered just inside the first door or entrance of your building.
- When to choose: Best for getting items indoors without full setup or additional moving.
3. Basic Threshold Delivery (No Signature Required)
- What it means: Items are placed just inside the first door, and no signature is required for the delivery.
- When to choose: Good for simple, unattended indoor deliveries.
4. Back of Truck Delivery (No Liftgate)
- What it means: Items are delivered to the back of the truck, and the receiver is responsible for unloading them.
- When to choose: Suitable if you have equipment or help to unload the shipment yourself.
Damaged Items
In the rare event that your item arrives damaged or defective, VapeTM must be notified within 48 hours of the item’s delivery date by emailing support@vapetm.com. All damage claims must include the following:
- Your name
- Order number
- Images of packaging
- Images of damage
- If damage was noted on carrier paperwork at the time of delivery
Given the highly variable nature of damage claims, VapeTM reserves the right to assess the best resolution to each situation on a case-by-case basis. Resolutions include:
1. Offering a discount (either percentage or flat amount) to keep the item as-is in cases where damage is minor and/or easily concealed
2. Full replacement in cases where the item is damaged beyond repair and/or the intended function of the item is severely hindered