VapeTM Vending Machine Setup and User Guide (2025)

Welcome to VapeTM! Whether you're a new partner or just unpacked your latest machine, this section will help you hit the ground running. Our easy-to-follow setup guide ensures your VapeTM vending system is up and running in no time.

Getting Started & Machine Setup

Purpose: Assist new users in setting up their VapeTM vending machines and software.

• Getting Started Guide: Initial setup instructions for new users.
• Machine Setup:
  • Add products to your library
  • Set products, pricing, and machine inventory
  • Turn aisles on or off
  • Set admin password
  • Add tax to purchases
  • Add coupon codes
  • Fund your wallet
• Machine Configuration Options: Basic machine settings.
• Wall Mounting:
  • How to hang your VTM on the wall
  • Wall mounting hardware recommendations

Software Usage & Features

Purpose: Provide detailed guidance on using VapeTM software features.

• Dashboard Overview: Navigating the main interface.
• Product Management:
  • Add, edit, and organize products
  • Set pricing and promotions
• Inventory Tracking:
  • Monitor stock levels
  • Set up low inventory alerts
• Reporting Tools: View or download sales reports.
  • Adding Tax to Purchase
• Advertising Guide: Set up welcome screen and top-banner advertisements.
• Remote Machine Login: Access your machine remotely.
• VapeTM iPhone App: Tutorial and usage.
• Change Password: Instructions to change your default password.
• Understanding Real-Time Transaction Status: Definitions of statuses in VapeTM software.
• ID scanner: How to configure settings for your ID Scanner.
• Manage LED Lights: Control LED lights on Slim and Mega Tower machines.
• Hiding Navigation Bar: Prevent customers from accessing settings.
• Nayax card reader Volume settings
• Setup Alerts: Enable email or SMS text alerts based on machine activity.
  

Hardware Installation & Maintenance

Purpose: Offer support for installing and maintaining machine hardware.

• Wireless Device Installation: Install VapeTM wireless modem and power adapter.
• Coils Management:
  • Select, remove, and change coils
  • Adjust vending coils
• Motor Management:
  • Testing motors and test dispense
  • Replace a faulty motor
• Wi-Fi Connectivity: Connect your VTM to Wi-Fi and understand antenna installation.
• ID Scanner Installation: Install a VapeTM side-car, bolt-on ID Scanner.
• Testing Motors Using Debug Function: Use the debug function to test motors.
• Showcase Machine with Augmented Reality: Display your machine using AR technology.

Payment Processing Setup & Management

Purpose: Guide users through setting up and managing payment systems.

• Nayax:
  • Onboarding and account setup
  • Access your Nayax account
  • Check if your Nayax card reader is communicating properly
  • Advanced troubleshooting for Nayax error codes
  • Understand Nayax reimbursement statements and weekly deposits
• KioSoft:
  • Setup and login
  • Management portal usage
• WeVend: Setup and management instructions.

Troubleshooting & Support

Purpose: Assist users in resolving common issues.

• Refunds and Failed Delivery: Process refunds for failed transactions.
• Software Update: Update software via USB or directly on the machine.
• Blank or White Screen: Resolve issues where the screen is not displaying products.
• Connectivity Problems: Troubleshoot issues with getting your machine online.

External Resource

Need more detailed tech specs or community support? Visit our VapeTM Support Hub for downloads, user forums, and live chat.

🔧 Need help now?  Contact VapeTM Today