Extended Warranty – VTM Machines (per machine)

Core coverage for VapeTM machines – remote diagnostics and parts replacement only (no on-site service). If a covered issue cannot be fixed with parts, we will replace the unit.

What's included

• Remote diagnostics within 1 business day of claim
• Replacement parts shipped with step-by-step install guides (customer self-install)
• Prepaid return label for failed parts
• Full-unit replacement (refurbished or new) if a covered issue cannot be fixed

What's not included

• On-site labor or technician visits
• Cosmetic items; normal wear and tear
• Damage from misuse, vandalism, power irregularities/surges, water ingress, or operation outside published specs
• Theft or loss; software subscriptions; SIM/data fees

Shipping policy

• Parts – Ground shipping included (contiguous U.S.). Customer can upgrade at time of incident: 2-Day +$35, Overnight +$75 per shipment.
• Full-unit replacement – Standard curbside freight included (contiguous U.S.); accessorials (liftgate/inside delivery/appointment) billed at cost. International: duties/taxes and freight overage are customer’s responsibility.

How it works

1. Submit a claim with serial number and logs/photos.
2. We triage within 1 business day and ship in-stock parts next business day (Ground by default).
3. Return failed parts within 30 days using the prepaid label.

Coverage begins after the 1-year manufacturer warranty ends. Purchase at sale or within 30 days of delivery. Warranty purchase is Per Machine and will be assigned to a specific serial number. 

By purchasing you agree to the Service Contract Terms. Provider/Obligor: VTM Vending LLC dba VapeTM.